Privacy Policy

Introduction

Welcome to 3B Dry Fruits & Spices. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information may be collected when you visit our website, submit an enquiry, contact us, place an order or otherwise interact with our services.

Information We Collect

Depending on how you interact with our website, we may collect information that you voluntarily provide to us.

Information You Provide

• Name
• Phone or mobile number
• Email address
• Delivery or billing address, where required for an order
• Product or service requirements
• Messages, enquiries or other information you choose to provide

Automatically Collected Information

When you visit our website, certain technical information may be automatically collected by the website or its service providers. This may include information such as browser type, device information, pages visited and general website usage information.

How We Use Your Information

Information collected through our website may be used for legitimate business purposes, including:

• Responding to your enquiries and requests.
• Communicating with you about products, orders or requirements.
• Processing and fulfilling orders where applicable.
• Providing customer support.
• Improving our website and customer experience.
• Maintaining website security and preventing misuse.
• Complying with applicable legal and regulatory requirements.

WhatsApp Communication

Our website may provide WhatsApp contact and enquiry options for customer convenience.

If you choose to contact us through WhatsApp, the information you provide may be shared with WhatsApp and processed according to WhatsApp's own privacy practices.

When you submit the enquiry form on our website, the information entered by you may be formatted into a WhatsApp message and opened in WhatsApp or WhatsApp Web for you to review and send.

Orders & Payments

If you purchase products through our website or otherwise place an order with us, information required to process the order may be collected.

This may include your name, contact information, billing information, shipping or delivery details and order-related information.

Where online payment services are used, payment transactions may be processed by third-party payment service providers. We do not intend to store complete card, banking or other sensitive payment credentials on our website.

Cookies

Our website may use cookies or similar technologies to provide essential website functionality and to understand how visitors use the website.

Cookies may help remember certain preferences, improve website performance and provide useful website analytics.

You can manage or restrict cookies through the settings of your web browser. Disabling certain cookies may affect some website functionality.

Third-Party Services

Our website may use third-party services for purposes such as website hosting, analytics, communication, payment processing, security, maps or other website functionality.

These third-party providers may process information according to their own terms and privacy policies.

We encourage users to review the privacy policies of third-party services when interacting with those services.

Data Security

We take reasonable steps to protect information provided to us against unauthorized access, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, prevent misuse or comply with applicable legal requirements.

The period for which information is retained may vary depending on the nature and purpose of the information.

Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request information about the data we hold about you or request correction of inaccurate information.

If you have a privacy-related request, you can contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that the matter can be reviewed and appropriate steps can be taken.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your information, please contact us.