Shipping & Return Policy
We want your shopping experience with 3B Dry Fruits & Spices to be simple and transparent. Please review our shipping, delivery and return guidelines below.
Shipping Policy
3B Dry Fruits & Spices processes orders received through our website and other approved ordering channels.
Shipping availability, charges and delivery timelines may vary depending on the delivery location, order size, product availability and the shipping service selected or available for the order.
Order Processing
Orders are generally processed after successful confirmation of the order and payment, where applicable.
- Orders may require additional confirmation of contact or delivery details.
- Processing time may vary depending on product availability and order requirements.
- Orders placed on holidays or non-working days may be processed on the next working day.
- If a product becomes unavailable after an order is placed, we may contact you regarding available options.
Please Note: Delivery timelines communicated at the time of ordering are estimates and may be affected by courier operations, weather, public holidays, remote locations or other circumstances beyond our direct control.
Delivery Policy
We arrange delivery through available shipping or logistics partners, depending on the destination and order requirements.
Once the order is dispatched, tracking information may be provided where tracking is available.
Customers are requested to remain available at the provided delivery address or coordinate with the delivery partner when necessary.
Delayed Delivery
Delivery delays may occasionally occur because of courier delays, weather conditions, public holidays, incorrect address details, remote delivery locations, operational disruptions or other circumstances.
If your order appears to be significantly delayed, please contact us with your order details so that we can assist you.
Delivery Address & Contact Information
Customers are responsible for providing accurate delivery information at the time of placing an order.
- Please provide a complete and correct address.
- Ensure that the phone number provided is active and reachable.
- Please check your address carefully before confirming your order.
If an order cannot be delivered because of an incorrect, incomplete or inaccessible address, additional delivery arrangements or charges may apply depending on the circumstances.
Damaged Products
We request customers to inspect the package when it is delivered.
If the product appears to have been damaged during transportation, please contact us as soon as reasonably possible after receiving the order.
What You Should Provide
- Order number or order details.
- Clear photographs of the outer package.
- Clear photographs of the product and damage.
- A short description of the issue.
We will review the issue and communicate the appropriate resolution based on the circumstances.
Wrong or Missing Products
If you receive a product that does not match your confirmed order, or if an item appears to be missing, please contact us promptly.
Please provide your order details along with relevant photographs of the received package and products.
After reviewing the information, we may arrange an appropriate resolution such as replacement or another mutually applicable solution, subject to product availability and the circumstances of the case.
Return Policy
Because dry fruits, nuts, spices and other food products are consumable items, returns may be restricted for hygiene and food-safety reasons.
Return requests may be considered primarily in cases such as:
- Damaged product received.
- Incorrect product received.
- Missing item in the delivered order.
- Other verified order-related issues.
Any return or replacement request is subject to review and approval based on the specific issue.
Important: Please do not send products back without first contacting us and receiving instructions from our team.
Refund Policy
If a refund is approved, the refund method and processing time may depend on the original payment method and the applicable payment service provider.
Refunds may be processed after the relevant order issue has been reviewed and the refund has been approved.
The time taken for the amount to appear in the customer's account may vary depending on the bank, card issuer or payment provider.
Where an order was paid through a third-party payment gateway, the transaction may also be subject to that provider's processing timelines.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests can only be accommodated when the order has not already been processed, packed or dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return or issue-resolution process.
For faster assistance with a cancellation request, please contact us directly through WhatsApp or phone and provide your order details.
Return Exceptions
Returns may not be accepted in circumstances including, but not necessarily limited to:
- Products damaged after delivery due to improper handling or storage.
- Products returned without prior communication with our team.
- Products that have been opened, consumed or substantially used, except where the issue itself relates to an approved product complaint.
- Requests made after an unreasonable period from delivery without supporting information.
- Issues resulting from incorrect customer-provided delivery information.
Each reported issue may be reviewed individually based on the available information and applicable circumstances.
Contact Us
For shipping questions, return requests, damaged products, order issues or refund-related queries, please contact 3B Dry Fruits & Spices.
Owner: Ahmed Qamaruddin Saberi
Hyderabad, Telangana, India
Phone: +91 85220 93856
WhatsApp: +91 85220 93856
